Dispute Resolution (Complaints)

Internal Dispute Resolution

If you are not satisfied with our services, please contact our Complaints Officer at info@mortgagexpress.com.au. We will attempt to resolve your complaint within 30 days.

External Dispute Resolution

If we cannot resolve your complaint to your satisfaction, you may contact the Australian Financial Complaints Authority (AFCA).

AFCA Contact Details:
Phone: 1800 931 678
Email: info@afca.org.au
Website: www.afca.org.au